Its all my fault.

Apparently, it is my fault MCI took 5hours to reboot a server for me yesterday. This, quite astounding fact was told to me by ‘Ben’@MCI. You see, I made the mistake of calling up MCI support and asking for the server to be rebooted, if I had sent an e-mail it would have all been fine, I was assured. Odd then, ‘cos half an hour after my call I was called back by MCI asking me to submit an e-mail request, which I did. So 4 1/2 hours after that did the box get kicked. Again I’m told, it was my fault. Because I gave the support tracking number I was given on the phone (which by the way I was told to include in my e-mail) it lead to “delays” and my mail wasn’t passed onto the Colocation engineer till 90minutes after I sent it. This is bad enough, but for it to then take 3 hours for someone in engineering to action my mail! But its okay, ‘cos thats my fault to, I think… to be honest I lost track of exactly what was going on at this point since ‘Ben’ was refusing to even listen to my side of things.

Perhaps I’m old fashioned, but for some reason I expected better of MCI. Silly me… Time for a new UK colocation host at work me thinks.